North West Ambulance Service Medicines Performance Facilitator and Wigan local Joanne Hammond has been recognised by the Association of Ambulance Chief Executives (AACE) for her innovative achievements in developing a new platform to source, store, distribute and monitor medicines.

On the evening of Tuesday 20th March Joanne’s achievements were recognised by the AACE by winning the award in the Innovation and Change category at the annual Ambulance Leadership Forum Gala Awards at Chesford Grange.

The evening was a special opportunity for the AACE and colleagues to recognise members of staff across all UK ambulance services who have provided truly outstanding service, going above and beyond the call of duty in a variety of categories representing the whole breadth of service delivery.

Following changes to medicines regulations a new platform was needed, a complex task which was led by Joanne, bringing cheerfulness, resilience and positivity to the project, whilst demonstrating innovation throughout. Thanks to Joanne’s hard work NWAS now has a reliable medicines supply accessible via the medicines hub.

Joanne describes her motivation as ‘’wanting to make medicine processes easy, safe and cost-efficient, whilst always ensuring patients’ needs are met. It’s been a long-standing challenge that I enjoy but there’s still lots to be done yet.”

On winning the award Joanne had the following to say “I feel totally blown away to be recognised as an Innovation and Change Champion. We should all strive to improve processes and make them safer in whatever role you play in the organisation, I’m happy that this is how I could make my personal contribution to the trust.  Not being a front line member of staff and getting this type of recognition in an ambulance service has been amazing and I am honestly overwhelmed by it!”

NWAS Medical Director David Ratcliffe added “Joanne never ceases to amaze. She is an incredibly resilient and positive individual who brings the very best out of whatever team she is working with. Totally restructuring the medicines processes was a daunting challenge, and Joanne took on this project with characteristic enthusiasm resulting in safer and more reliable care for our patients and a robust system for our staff.”

Joanne qualified from University in 2002 with a Paramedic Science Degree. She has completed the IHCD ambulance technician and IHCD paramedic courses with South Yorkshire Ambulance Service. Having then changed to a career in pharmacy and gained registration as a pharmacy technician she progressed through various medicines management positions that led Joanne to NWAS and her current, highly valued, role as Medicines Performance Facilitator.

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