COVID Support Hub: Valuable lifeline helps thousands of Bolton residents

As another period of national lockdown begins, Bolton’s COVID-19 support hub continues to provide vital services to some of the most vulnerable members of our community.

Set up at the beginning of the pandemic, the humanitarian support hub delivers food parcels and essential items to Bolton residents in need.

Residents who are most at risk from the virus, classed as being clinically extremely vulnerable, will soon receive a letter advising them to stay at home as much as possible.

As well as the clinically vulnerable, the hub also supports those who are:

  • Self-isolating due to illness (regardless of age)
  • Experiencing financial hardship
  • Experiencing food poverty

So far, the Covid-19 Helpline has taken nearly 7,900 calls and the Support Hub has contacted over 15,000 vulnerable residents to ensure support is provided to those in need. 

Bolton Council’s Food Hub, supported by Urban Outreach, has provided thousands of food parcels to Bolton residents, and will continue to provide food support through the pandemic.

Among those receiving support was a Bolton mother who became ill with COVID-19 and worried there was not enough food in the house for her family, including two children with additional needs.

When her 12-year-old son contacted the hub, the team arranged a food parcel, medication and kept in daily contact until their isolation period ended.

She said: “The team were very friendly and calming when we panicked and I was feeling very unwell.

“I was scared that I would get worse and not be able to properly help my children. The support you arranged meant I was able to manage the situation better.”

When a clinically vulnerable resident’s local pharmacy was unable to deliver her medication, the team at the hub were able to arrange for it to be collected and delivered.

“I really do appreciate the support I get from the hub,” she said. “Every time I have called, they have been able to help me with my enquiry or point me in the direction of someone who can.”

Anyone who does not have a support network of family and friends is asked to call the support helpline on 01204 337221 (Mon-Fri 8.30am – 5.30pm and Sat 9am-1.30pm).

Bolton Council leader, Cllr David Greenhalgh, said:

“For months now, the support hub has been providing a vital service to residents thanks to the hard work of council staff and volunteers.

“We’ve received calls from residents helped by the hub who have been overwhelmed by the support and kindness they have been show by everyone involved.

“In challenging times, it has been a real example of how the Bolton community has pulled together during the pandemic.

“I know many of you will be upset and frustrated at being asked to stay at home again, but there is light at the end of the tunnel as the vaccine is rolled out across Bolton.

“Please stay safe and ask for support if you need it.”

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